Privacy

1. Collection of personal information

We collect only what is reasonably necessary to create and operate your EUCA Love account and to facilitate connections between verified members.

To operate the platform, we may collect:

• Your name, age, gender, and location
• Profile photographs
• Professional background and education details
• Stated relationship preferences
• Optional lifestyle and interest information
• Your email address for authentication and essential communications

We collect only information that you provide directly to us or that is required to verify your identity and operate the platform.

2. Use of personal information

We use your information to:

• Authenticate and manage your account
• Verify member identity and professional background
• Operate the matching system
• Facilitate introductions between members
• Communicate important platform updates
• Meet legal and regulatory obligations

We do not sell your personal information.

We share limited contact details only when both parties mutually agree to connect through the platform.

3. Profile visibility

EUCA Love is a curated, verification-based platform.

Your profile information (including photos and selected professional details) is visible only to registered and approved members of EUCA Love.

We do not make member profiles publicly searchable on external search engines.

You may update, restrict, or request removal of your profile at any time by contacting contact@eucalove.com. Verified requests are actioned within two business days.

4. Identity and verification

As part of maintaining a safe and trusted platform, EUCA Love may request verification documentation, such as:

• Professional registration details
• Government-issued identification
• Linked professional profiles

Verification information is used solely to confirm identity and credentials. Sensitive identity documents are stored securely and access is restricted to authorised personnel.

We do not publish identity documents.

5. Messaging and communications

Messages exchanged within EUCA Love are processed through secure systems.

We do not monitor private messages routinely. However, we may review message content if:

• A safety complaint is lodged
• Misconduct is reported
• Required by law

This is done solely to maintain member safety and platform integrity.

6. Payments (if applicable)

If EUCA Love introduces paid features in the future (such as premium memberships), payments will be processed through secure third-party payment providers.

We do not store full card numbers or bank details.

We may retain limited transaction data necessary for billing records, dispute handling, fraud prevention, and legal compliance.

7. Storage and security

Your information is stored on secure cloud infrastructure located in Australia, with access restricted to authorised EUCA LOVE PTY LTD personnel.

Security measures include:

• Encryption in transit via TLS/SSL
• Encryption at rest
• Daily backups
• Role-based access controls
• Least-privilege permissions
• Industry-standard security configurations

We apply reasonable administrative, technical, and physical safeguards to protect your personal information.

8. Disclosure

We may disclose personal information:

• To service providers that support platform operations (e.g., cloud hosting providers) under confidentiality obligations
• Where required by law
• To protect legal rights or ensure member safety

We do not disclose more information than necessary for the relevant purpose.

9. Retention and deletion

We retain personal information only as long as necessary to:

• Provide the service
• Maintain platform integrity
• Meet legal obligations

You may request deletion of your account and associated data by emailing contact@eucalove.com.

Verified deletion requests are actioned within two business days, subject to any legal retention requirements.

10. Your rights and contact

You may:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for non-essential uses
• Request account deletion

To exercise your rights or raise a concern, contact:

contact@eucalove.com

If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).